Return & Exchange
Please contact firstname.lastname@example.org if you have any questions or hesitation.
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 45 days of receipt for most items in new condition.
Please contact us to mail email@example.com, indicating the item(s) you would like to return or exchange and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
After receiving return instructions from us, please package up the item(s) to be returned without the package box.
Drop off your package at the local post office. Send us the return tracking number.
Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
You have 45 days to decide if an item is right for you, if not, you can certainly come to us within 45 days of receipt.
Items returned must be in their unused condition. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
We do not accept returned items that were sent back by you directly without checking with us first.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
For a refund, it will be returned to your account within 3-5 working days. For exchange, new items will be reshipped to you within one week.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
- Customized or monogrammed items, cannot be canceled, returned, refunded, or exchanged.
- Please kindly note that the underwear is unable to be returned as they are private clothing.
Note: The original shipping fee and insurance are non-refundable.
If you wish to return the items to the nearest return address, please submit a ticket to your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Please contact us to mail firstname.lastname@example.org to get the returned address.