• A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it's difficult for us to change or cancel your order, however, we will do our best to support your request.

• A tracking number will be sent to you via email once your order is shipped out.

• Generally speaking, we need 24 hours to process orders and another 5-7 working days to deliver orders. Learn more about shipping information.

• Please kindly note, for monogrammed or customized items, we need another 3-5 working days of preparation time for any personalized service before shipping. Customized or monogrammed items, cannot be canceled, returned, refunded, or exchanged.

• If you have any questions, please contact customer service first, do not reject the package, otherwise, we will not be responsible for any adverse consequences. Your understanding is highly appreciated.