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What if I received a defective/wrong/stained item?

If you have received a defective or stained item or an item you did not order, please contact our customer service for help. We will get back to you within 24 business hours generally.

Please make sure not to return anything before sending the message so we can process the return for you and provide you with the necessary information for the return.

When sending the message, please enclose the order number, the name of the item, a description of the issue, and a few clear photos to show us the exact problem.

We will get back to you as soon as we can.