Description
return & exchange policy
90 Days Free Exchange & Return & 90 Days Price Guaranteed.
If you have any question, don't hesitate to contact our customer service customerservice@realsilklife.com. We will respond to your questions within 24 hours.
Note:
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Please contact customer service to obtain the correct return address
We do not accept returned items that were sent back by you directly without checking with us first.
• Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
• Please package up the item(s) to be returned without the package box.
• We offer one free exchange/return per order. Return costs will be paid by the buyer in advance. We do not offer freight collect (FTC) service. Additional return packages require the buyer to bear shipping costs.
• Items may be returned or exchange within 90 days of the purchase date, provided the following requirements are met:
Items must be completely unworn, undamaged, unstained, odorless, and in new, original, perfect condition. Items that are messy, stained, or obviously worn will not be accepted for return.
Please note that we are unable to offer any returns or exchanges for accidental damage caused during washing or dry cleaning such as stains, burns, shrinkage, discoloration, wrinkling, tears, bleaching, ironing damage, heat damage, damaged seams or buttons goods.
• The following items cannot be returned, refunded or exchanged - ① Clearance items, ② Silk underwear, ③ Customized items, ④ Monogram items
Once your return package has been received by Real Silk Life, please allow up to 3-5 business days for it to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, Refunds will be made in the form of the original payment.
Shipping Information
| Processing Time | Shipping | Order<$59 | Order $59-$259 | Order>$259 | |
| 24 hours | Standard | 5-7 Business Days | $7.99 | Free | Free |
| Express | 3-4 Business Days | $15.95 | $15.95 | Free | |
• Please kindly note, for monogrammed or customized items, we need another 3-5 working days of preparation time for any personalized service before shipping.
• Please contact our customer service for other questions.We will respond to your questions within 24 hours.
Email：customerservice@realsilklife.com
• For more informations please check our Shipping Information.
Care
SILK
Hand-wash in warm water, the water temperature should not exceed 30℃.use mild detergent, do not wring out, avoid direct sunlight, dry in a cool place.Do not machine wash.
CASHMERE
Hand wash with warm water, the water temperature should not exceed 30℃. choose mild detergent, do not wring out to prevent deformation. Lay flat to dry.Do not machine wash.
WOOL
The water temperature should not exceed 30℃. Wool is not resistant to alkali, so use neutral detergent for cleaning. After washing, lay flat to dry.Do not machine wash.
LINEN
Hand wash with warm water, use mild detergent. Pat gently with a towel to remove excess water, then lay flat or hang to dry.