VERIFICATION AND SHIPPING
1. A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request
2. A tracking number will be sent to you via email once your order is shipped out.
3. Shipment takes 5-7 business days to arrive, please refer to the table below for various shipping times to international destinations.
|Processing Time: 24 hours|
|Region||Order Amount||Standard Shipping||Express Shipping|
|5-7 Business Days||3-4 Business Days|
COUNTRIES WE SHIP TO
Real Silk Life is thrilled to provide service to our international shoppers. Our store ships to the following main countries:
1. Delivery Time does not include the processing time required to process your order from the date your order is placed.
2. P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.
3. Make sure to confirm your shipping address before and after your order is placed, as a later change of address may incur additional charges.
4. If you require customization or monogrammed service, please allow for another 3-5 business days in the processing time.
5. For some big orders, in case of credit card fraud, we need to confirm your personal details. Please make sure your e-mail or phone number is correct and available.
6. If the goods have tariffs during transportation, please do not reject them, cooperate with customs clearance first, and then contact customer service via [email protected] to refund the tariffs. Thank you for your understanding and patience.
7. When you need expedited shipping of the package, please contact our customer service and we will provide a solution.
8. If you have any questions, please contact customer service first, do not reject the package, otherwise, we will not be responsible for any adverse consequences. Your understanding is highly appreciated.