Return & Exchange Policy
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Please contact us to mail customerservice@realsilklife.com, indicating the item(s) you would like to return or exchange and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
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After receiving return instructions from us, please package up the item(s) to be returned without the package box.
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Drop off your package at the local post office. Send us the return tracking number.
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Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
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You have 90 days to decide if an item is right for you, if not, you can certainly come to us within 90 days of receipt.
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Items returned must be in their unused condition. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
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We do not accept returned items that were sent back by you directly without checking with us first.
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We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
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For a refund, it will be returned to your account within 3-5 working days. For exchange, new items will be reshipped to you within one week.
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Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
- The following items cannot be returned, refunded, or exchanged—① Items on clearance, ②Silk underwear, ③Customized items, ④Monogrammed items
We strive to respond to your questions within 24 hours.
Customer service chat hours: Monday-Friday: 8am-18pm EST