Description
Shipping Information
Return & Exchange
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We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Verification
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
It normally takes 24H to process your order. Please note that this does not include holidays and weekends.
Shipping
Shipment takes 3-10 business days to arrive, please refer to the table below for various shipping times to international destinations.
Note:For some big orders, in case of credit-card fraud, we need to confirm your personal details.Please make sure your e-mail or phone number is correct and available.
Customs and Import Duties
Normally we will prepay the duties taxes before the parcel shipped. Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact customerservice@realsilklife.com
1.Please send us the photos of the receipt of the custom tax.
2.Refund will be returned to you within 3-5 working days once get your receipt.
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Please contact to customerservice@realsilklife.com if you have any question or hesitation.
> Return & Exchange Policy <
We’re bummed if you're not 100% satisfied with the items you received,and we gladly accept returns within 45 days of receipt for most items in new condition.
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Please contact us to mail customerservice@realsilklife.com, indicating the item(s) you would like to return or exchange and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
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After receiving return instructions from us, please package up the item(s) to be returned without the package box.
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Drop off your package at the local post office. Send us the return tracking number.
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Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
> Return Conditions <
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You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
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Items returned must be in their unused condition. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
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We do not accept returned items that were sent back by you directly without checking with us first.
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We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
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For refund, it will be returned to your account within 3-5 working days. For exchange, new items will be reshipped to you within one week.
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Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Note: The original shipping fee and insurance are non-refundable.
> Return Address <
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Please contact us to mail customerservice@realsilklife.com to get the returned address.
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